PRODUCT OVERVIEW

PrismAssist™ Contact Center Suite is a family of eCRM software solutions for Contact Centers. It is robust, web-based modular application that features - high security, scalability, and rapid implementation that can handle large communication traffic over the Internet.

PrismAssist™ helps organizations transform Customer Service operations that are typically cost centers, into profit centers. These new profit centers provide for new sales and profit growth potential through higher customer satisfaction, cross-selling, and up-selling opportunities.

Through the implementation of PrismAssist™ Contact Center Suite, customers are empowered with a broader range of communication tools providing them flexibility and convenience. And for organizations, PrismAssist™ Contact Center Suite is an ideal tool to help attain higher customer satisfaction, cost reduction, and sales growth.

PrismAssist™ Contact Center Suite is designed based upon Internet open standards and equipped with API (Application Programming Interface) for easier integrations with other Enterprise database and systems.